Medical Associate

Job Description

Role Purpose: The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Personal Responsibilities

• Day‑to‑day complaint management of complaint records, including intake, follow up, triage and entry, in accordance with local and international regulations, guidelines, and applicable directives.
• Receipt of initial complaint from any source (external and internal) and ensuring all information/data is accurately captured at point of contact.
• Responding to all inbound calls regarding complaints. For any inquiries or issues that do not pertain to complaints, escalating them according to the established escalation procedures.
• Maintaining an understanding of information/data required to be collected for technical and adverse events/reportable complaints to ensure compliance with regulations and...