Medical Patient Services Administrator

Job Title: Medical Patient Services Administrator

Location: Mohali & Ludhiana (Work from Office)

Shift Timing: 9-hour shift between 8.30am to 12.30am (Rotational) ; Rotational Day Off; 5 days work from office; 6 days, one week each month)

Main Duties and Responsibilities      

Ø  To represent Medical in a professional manner at all times.

Ø  To manage all patient correspondence regarding appointments and general enquiries

Ø  To provide the highest levels of Customer Service to patients, colleagues, and external partners at all times. To support and provide cover for colleagues as directed.

The Patient Pathway

Ø  To receive and process registration requests via email within the response timeframe.

Ø  To ensure all patients care containing clear details of the requirements of the next step on their pathway is responded to in tasks or emails within the response t...