Job Description
Required Skills
- Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
- Complaint Resolution- Attending to members’ complaints and discrepancies, resolving them and taking corrective action.
- Managing cancellations post-rescission and maximizing member retention.
- To ensure quality and adherence to process and timelines as specified for each activity.
- Generating revenues for the organization
- Suggesting and helping members for up gradation, revivals and reinstatement.
- Ensure proactive calling by Executives for the collection of a...
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