Member Resolutions Officer

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purposeled organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for membersbybeing the driving force for a better WA.

About the Role

At RAC, our members are at the heart of everything we do. As aMember Resolutions Officer,you’llplay a critical role in ensuring complaints and remediation matters are managed with fairness,careand integrity. Working across a broad range of complex member matters,you’llinvestigate complaints,identifypotential business errors, assessimpactsand deliver quality outcomes aligned to regulatory requirements and RAC’s commitment to exceptional member experience. If you thrive in problem solving environments, enjoy balancing empathy with sound judgement and want to contribute to meaningful service improvements, this could be the role for you.

What...