Member Services Representative

Description We are looking for a Member Services Representative to support members from our LaVergne, Tennessee location by delivering attentive, solutions-focused service across a variety of inquiries. In this role, you will help resolve order-related concerns, respond to questions with accuracy and professionalism, and contribute to a positive overall member experience. This position is well suited for someone who works effectively in a fast-moving environment and takes pride in building trust through consistent, high-quality support.

Responsibilities:
• Respond to member questions through appropriate service channels and provide clear, accurate information about products, services, and account-related matters.
• Investigate and resolve concerns tied to online orders, including shipment updates, delivery issues, and related follow-up communication.
• Handle complaints with professionalism, determine the root cause of issues, and drive timely resolutions that support...