Job Description
AboutTap
TapPaymentsisrevolutionizingonlinepaymentsacrosstheMENAregionbyconnectingbusinesseswithsimple,unifiedpaymentexperiences.Weneedexceptionaltalenttohelpusonthisjourney.
TheOperationsteamGreatideasaren'tenough.Tobuildatrulyglobalbusiness,,operate,andscaleourcustomer,!let'sdothis
AsaTapsteryouwill:- Providequalitycustomercaretoinboundcalls,chatandemails
- Accuratelycategorizethereasonforthecustomercall/chat
- Raisesupportticketswithcompleteinformationtoenabletrackingandresolutionofcustomerrequests
- Investigateandresolvecustomercomplaintsthenclosesupporttickets
- Maintainadatabaseofcustomerinformation
- Escalateinquiriestotheappropriateteam
- Assistcustomerswithregistrationoraccountcreation
- Passcustomerfeedbackontotheproductorsalesteamtoimprovetheorganisation’sofferings
- Respondpromptlytocustomerinquiries
- Maintainapositive,empathetic,andprofessionalattitude ...
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