Job Description

Job Description:  Manager (Customer Experience); Department:  MC- Service Operations 
Location:  Akurdi, Pune 
Role Purpose  
To improve customer experience outcomes by effectively managing the NPS system, enabling field teams through insights and coaching, based on huddle quality, and ensuring robust execution across channel partners. 
Key Responsibilities  
Manage the end-to-end Net Promoter Score (NPS) system to ensure effective governance and execution. 
Drive and standardize the quality of inner-loop resolutions across the network. 
Collaborate with cross-functional stakeholders and Field ASMs to ensure efficient operations and timely closure of NPS feedback. 
Monitor NPS performance with a focused approach on improving process quality at dealer workshops. 
Provide regular coaching and guidance to ASMs and workshop teams on NPS processes and key improvement areas. 
Stakeh...
            

Apply for This Position

Ready to take the next step? Click the button below to submit your application.
Submit Application

MGR (NPS SERVICE - MC) - Akurdi

Job Description

Apply for This Position