[Monks] CRM Analyst

CRM Analyst – Brazil

This role sits within a fast-growing CRM team that supports high-impact digital marketing operations for leading national and international e-commerce clients. You will be part of a dynamic environment where data, creativity, and technology come together to build personalized customer journeys across multiple channels. The position focuses on hands‑on execution within a CRM platform, combining technical implementation, campaign management, and performance analysis. You will work closely with a CRM manager and client stakeholders to translate strategic needs into effective lifecycle communication. The role involves continuous optimization of campaigns based on data insights and behavioral analysis. It is an excellent opportunity for someone who enjoys working at the intersection of marketing automation, data‑driven decision‑making, and customer engagement.

Accountabilities

• Operate and manage a CRM platform (Insider), including...