Mortgage Support Agent - APA

I am working with a leading credit servicing firm to hire a mortgage support agent in their Dublin City Centre office.

Initial 6 month contract, strong view for extension

Hybrid working, 2 days in office

Dublin 4 office

Salary depending on experience

Responsibilities:

·Managing inbound and outbound calls for the servicing of customer loan accounts

·Ensuring system records are maintained and updated following every customer interaction.

·Investigating and negotiating at individual account level, to ensure the correct customer outcome is achieved.

·General loan administration requirements such as issuing mortgage statements, redemption statements and ad hoc manual lettering as required

·Work within agreed metrics, for all operational and customer requirements, including meeting agreed targets and service level agreements

Requirements:

·Previous contact centre experience and/or financial services background

·...