Multichannel Customer Advisor: AI-Powered, Empathetic

Teleperformance in Cape Town is seeking a Customer Service Advisor to deliver exceptional customer care via voice, chat, and digital channels. This role requires empathy, adaptability, and a customer-obsessed mindset to build trust and loyalty.

You will leverage AI tools and data insights to resolve issues efficiently and collaborate with teams for continuous improvement. The ideal candidate will have a Matric or Equivalent and at least six months of experience in a BPO environment.