Job Description
Link-Worldwide is seeking a Customer Service Team Lead in Mexico, Ciudad de México, to manage a team of agents. You'll ensure their processes are aligned with customer satisfaction and quality standards.
The ideal candidate will have 3+ years of experience in customer service, strong leadership skills, and proficiency in Spanish, English, and French. You will be a key point of reference for resolving complex issues and will track team performance to maintain high service quality.
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