Job Description
A leading BPO company in Lima is looking for a trilingual QA Supervisor to manage and supervise a team of Quality Analysts. The role involves ensuring quality evaluation processes, providing training, and monitoring performance to achieve key performance indicators. Candidates must be fluent in Spanish, Portuguese, and English, with strong leadership skills. A Bachelor's degree or equivalent experience in customer service is preferred. This position plays a critical role in driving continuous improvement in the QA process.
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