Job Description
Responsibilities
- Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
- Successfully work on accounts as per guideline requirements set in collection system.
- Ensure the portfolio assigned are attempted within the stipulated time set by manager.
- To manage portfolio appropriately towards target setting.
- To render full support towards team performance.
- All customers enquiries are to be attended within 24 hours.
- Prepare proposal for R&R, Compromised Settlement, payment proposal & etc.
- Ensure daily, weekly, monthly KPIs are met.
- Ensure timely litigation are instituted.
- Ensure the legal action has withhold/suspended if the account met the foreclosure treatment criteria.
- Provide workable resolution to customers enquiries.
- Avoid Operational Losses.
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