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Network Consultant- Assistant Manager

📍 Vodafone • Pune, Maharashtra, India • Posted June 04, 2026

Full-time Posted June 04, 2026
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Job Description

Who we are

About this Role


We are seeking a technically skilled and customer-focused Network Consultant to join our Global Service Desk (ESD India – Business VOIS) team. This role is ideal for individuals with a strong foundation in networking, particularly Cisco technologies, and a passion for delivering exceptional service in a 24/7 shift-based environment. The individual will be the first point of contact for premium service customers, responsible for fault isolation, diagnostics, and escalation management.

What you’ll do


  • Initiate diagnostics and perform proactive analysis for network faults.
  • Conduct root cause analysis for network alarms and escalate appropriately.
  • Manage incidents throughout their lifecycle, ensuring SLA adherence.
  • Transfer tickets to L2 engineers or relevant teams for resolution.
  • Coordinate with vendors and third parties based on business im...

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