Job Description
Employment type: 2 years Contract (renewable)
Working Hours: Rotating 12-hour shift (8am to 8pm/ 8pm to 8am)
Location: Tuas
Salary: Basic salasry + $200 (Project allowance) + $20 (Comms)
Onsite NOC Engineer is responsible for Network support for LAN/WAN (24x7 Shift-based) Operational tasks: incident, request, and changes, meeting customer’s requirements and Service Level Agreements (SLA).
The activities include:
- Monitoring Alerts sent by Monitoring Tools
- Work at heights (Training provided)
- Log, update, and Progress tickets to resolution
- Perform daily level health check for in-scope infrastructure.
- Work hand to hand directly with customer at site to handle queries, investigate incidents reported, resolve the incidents, apply fixes.
- Perform level 1 basic troubleshooting for the Network based on the Work Instruction by Level 2 Engineers.
- Escalate to next-le...
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