Job Description
Network Support Specialist (NOC) / specialist reseau
The Network Support Specialist (NOC) / specialist reseau is responsible for all aspects of telecom / technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance / customer support and activities within a Network Operations Centre (NOC).
Qualifications
Minimum 2 years of NOC related experience
Experience working in the telecom industry is preferred.
Must possess a high level of customer service skills.
Must be fluent in both French and English
CCNA / CCNP certification is an asset
Proven ability to work independently and meet aggressive deadlines.
Troubleshoot and identify customer LAN issues, including WIFI configuration
Configure and troubleshoot customer facing Cisco network infrastructure
Working knowledge and experience with layer 2 bridging / switching, TCP / IP inter-networking and routing with OSPF and BGP as wel...
The Network Support Specialist (NOC) / specialist reseau is responsible for all aspects of telecom / technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance / customer support and activities within a Network Operations Centre (NOC).
Qualifications
Minimum 2 years of NOC related experience
Experience working in the telecom industry is preferred.
Must possess a high level of customer service skills.
Must be fluent in both French and English
CCNA / CCNP certification is an asset
Proven ability to work independently and meet aggressive deadlines.
Troubleshoot and identify customer LAN issues, including WIFI configuration
Configure and troubleshoot customer facing Cisco network infrastructure
Working knowledge and experience with layer 2 bridging / switching, TCP / IP inter-networking and routing with OSPF and BGP as wel...
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