Job Description
Network System Support Aide
12 Month Position, 8 Hours/Day
*A Civil Service Examination will be Required for this Position. Successful Candidates must be reachable on the Computer Support Specialist List from Seneca County Civil Service.
DUTIES:
+ Answers incoming help desk calls and uses on-line diagnostic software, manuals and problem tracking logs to determine malfunctions;
+ Refers problems that cannot be resolved to technical staff or a vendor and tracks service requests from inception to resolution;
+ Records problems in manual or automated tracking log;
+ Answers basic questions about how to use different types of software and hardware;
+ Checks computer input and output for accuracy;
+ Follows up on calls and reports on the status of calls;
+ Ensures that calls which are unable to be answered by the incumb...
12 Month Position, 8 Hours/Day
*A Civil Service Examination will be Required for this Position. Successful Candidates must be reachable on the Computer Support Specialist List from Seneca County Civil Service.
DUTIES:
+ Answers incoming help desk calls and uses on-line diagnostic software, manuals and problem tracking logs to determine malfunctions;
+ Refers problems that cannot be resolved to technical staff or a vendor and tracks service requests from inception to resolution;
+ Records problems in manual or automated tracking log;
+ Answers basic questions about how to use different types of software and hardware;
+ Checks computer input and output for accuracy;
+ Follows up on calls and reports on the status of calls;
+ Ensures that calls which are unable to be answered by the incumb...
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