Job Description
Contract Type: Temporary WAH
Location: Bogotá - //BOGOTA
Date Published:
Job ID: REF31001B
Sutherland is an equal opportunity employer.
Job Description
The Cloud Cloud AppOps has the following duties:
- Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)
- Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs.
- Maintain operational documentation, e.g., incident tracking and run books.
- Produce metric reports including daily production status.
- Review Client support tickets and requests under service SLAs.
- Provide on-call off hour support and work during non-prime shift hours.
Qualifications
- 2+ years’ experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment...
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