Job Description
Role Summary
The ideal candidate will support the Operations and Maintenance of Digital and Messaging Solutions, including fault management and first-line maintenance (FLM) support for clients and internal stakeholders. The role involves monitoring network performance, ensuring service level targets, and performing proactive system checks.
Duties And Responsibilities
- The candidate will be mainly looking after Operations and Maintenance, Fault Management of Digital & Messaging Solution
- Will be responsible to extend FLM (first line of maintenance) support to commercial clients and internal stakeholders
- Monitoring and escalation of network elements, faults, network services and live traffic
- Perform proactive network element status and health checks as part of normal surveillance activities
- Work to ensure Service Level goals for alarms, tickets, calls and emails are met
- Management reporting as per req...
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