Non Fault New Hires Team Leader

Join Our 4D New Hires Claims Team!

4th Dimension Innovation is looking for a 4D New Hires Team Leader to lead our Non-Fault New Hires Team from our Egham base. This is a pivotal leadership role for someone who knows claims inside out and wants to drive a dispersed team to deliver quality, compliance and results — keeping our riders moving and our service levels high.

Reporting to the Head of Operations, you'll be accountable for the efficient and effective handling of all new claims, ensuring Service Level Requirements and quality targets are consistently met. You'll coach and develop the team, manage performance and resourcing, and uphold the standards that keep our claims operation compliant and customer-focused.

Main Duties

• Manage a dispersed team to ensure efficient, effective handling of all new claims following hand-off from sources.
• Ensure team and individual targets and objectives are met, with an evenly split, fairly allo...