Job Description
Non-Voice Retail Support Associate (Open for Beginners)
Caldwell Communications Consultancy Philippines
On‑site – Quezon City; No experience required; High School / Senior High School graduate; Full‑time
Job Description
We are hiring Non‑Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.
Responsibilities
- Respond to customer inquiries via chat or email
- Provide accurate information on products, services or accounts
- Resolve issues efficiently
- Log all interactions in the system
- Escalate complex issues to supervisors
- Maintain service quality and client satisfaction metrics
Schedule & Training
- Shifts include nights, weekends and holidays
- Paid training on non‑voice tools and procedures
Requirements
- At least High School or Senior ...
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