Job Description
Job Description
Qualifications
- Respond to all calls, emails and common requests for technical 1st level support;
- Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months;
- Follow defined work instructions and escalation processes for all possible types of incidents;
- Track all incidents in our internal incident management system;
- Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes;
- Input for FAQ and knowledge data base;
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information;
- Willingness to work in the office and/or remote according to business needs.
Qualifications
- Education: Technical education in IT systems or experie...
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