Job Description
**Customer Support Associate**
The salary range for this role is $17.10 - $22.20 per hour and is a remote role.
The Customer Support Associate manages all issues presented by our stores and corporate offices, to maintain positive customer relationships within our organization. They interact directly with callers to listen to concern, provide troubleshooting, and resolve issues. A proactive Customer Support Associate will anticipate callers’ questions and familiarize themselves with our applications, products, and services to provide the best troubleshooting for resolution.
**The Details**
**What You Need:**
+ Basic to intermediate technical knowledge.
+ Basic to intermediate troubleshooting skills.
+ Excellent communication and customer service skills.
+ Intermediate call center skills.
+ Familiarity with customer-relationship management (CRM) software programs (ServiceNow).
+ Strong command of written and verbal English.
+...
The salary range for this role is $17.10 - $22.20 per hour and is a remote role.
The Customer Support Associate manages all issues presented by our stores and corporate offices, to maintain positive customer relationships within our organization. They interact directly with callers to listen to concern, provide troubleshooting, and resolve issues. A proactive Customer Support Associate will anticipate callers’ questions and familiarize themselves with our applications, products, and services to provide the best troubleshooting for resolution.
**The Details**
**What You Need:**
+ Basic to intermediate technical knowledge.
+ Basic to intermediate troubleshooting skills.
+ Excellent communication and customer service skills.
+ Intermediate call center skills.
+ Familiarity with customer-relationship management (CRM) software programs (ServiceNow).
+ Strong command of written and verbal English.
+...
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