Job Description
Elevate your IT career with Call4PCHelp as an On-Site IT Solution Specialist in Vaughan, Ontario. This hands-on, hybrid remote role blends customer service skills with technical expertise across various technologies.
In a full-time position with Call4PCHelp, you'll travel to customer locations and interact directly with clients. Experience is required in troubleshooting software, hardware, network, and server issues. Strong communication skills and the ability to handle escalated situations are paramount, alongside technical strengths.
Key Responsibilities:
• Troubleshoot technical issues regarding software and hardware
• Create documentation like run books and training videos
• Provide daily reports on tasks and activities
• Monitor and protect computer systems and networks
• Train customers and employees on IT solutions
Requirements:
• 2 years in technical support roles preferred
• Strong customer service and problem resolution skills
• Proficient in ...
In a full-time position with Call4PCHelp, you'll travel to customer locations and interact directly with clients. Experience is required in troubleshooting software, hardware, network, and server issues. Strong communication skills and the ability to handle escalated situations are paramount, alongside technical strengths.
Key Responsibilities:
• Troubleshoot technical issues regarding software and hardware
• Create documentation like run books and training videos
• Provide daily reports on tasks and activities
• Monitor and protect computer systems and networks
• Train customers and employees on IT solutions
Requirements:
• 2 years in technical support roles preferred
• Strong customer service and problem resolution skills
• Proficient in ...
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