Online Customer Service Representative

Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Resolve product or service issues efficiently and accurately
• Provide detailed information about company products, services, and policies
• Maintain customer records and document interactions
• Collaborate with other departments to address customer needs
• Meet performance metrics such as response time, customer satisfaction, and accuracy

Qualifications

• Strong communication and interpersonal skills
• Ability to remain calm and empathetic under pressure
• Problem-solving and conflict-resolution skills
• Basic computer literacy and familiarity with CRM tools
• High school diploma or equivalent (Bachelor’s degree preferred for some roles)
• Previous customer service or BPO experience is an advantage but not always required