Job Description
FPS Innovation Labs is seeking a Customer Retention Advisor for an on-site role in Bogotá, Colombia. In this position, you will handle inbound customer inquiries, proactively address cancellations, and educate customers on product benefits. The ideal candidate has at least one year of customer service experience, exceptional communication skills, and a strong focus on customer satisfaction. This role offers a dynamic environment with performance targets and the potential for career growth within a fast-growing company.
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