Job Description
Job Overview
Provide entry-level onsite IT support for end users by following documented procedures and escalation paths. This role focuses on basic troubleshooting, customer assistance, and hands‑on support, with training and guidance provided.
User Support
- Provide walk‑up and desk‑side support for common IT issues
- Assist users with basic questions and requests
- Support new hire and intern onboarding activities
- Deliver friendly, professional customer service
- Escalate issues when troubleshooting steps are exhausted
Hardware & Device Support
- Assist with setup and basic troubleshooting of laptops, monitors, keyboards, mice, peripherals, mobile phones, and tablets
- Perform simple break/fix actions: device swaps, cable replacement, power and connectivity checks
- Support basic printer issues (paper jams, toner replacement)
Software & Application S...
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