Job Description
A Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escalating more complex problems to higher-level support.
Experience Level
- Entry-Level : Generally, 1-2 years of experience in IT support or a related field.
- Internship or Prior Experience : Some positions may require prior experience through internships, part-time jobs, or relevant coursework.
Required Skills and Certifications
- Technical Skills :
- Basic understanding of computer hardware, software, and networking concepts.
- Familiarity with operating systems (Windows, macOS, Linux).
- Knowledge of common software applications (Microsoft Office, email clients, etc.).
- Basic troubleshooting skills for common issues (password resets, printer issues, connectivity problems).
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