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OPEN: Sr Business Analyst ServiceNow HR

📍 CPUS Engineering Staffing Solutions Inc. • Oshawa, Ontario, Canada • Posted March 23, 2026

Full-time Posted March 23, 2026
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Job Description

Job Overview


  • Collaborate with stakeholders across IT, HR, SIR departments to elicit, document, and prioritize business requirements

  • Candidate must have strong ServiceNow experience as a BA, create user stories and navigate ServiceNow, develop workflows

  • Conduct workshops and interviews to understand business processes and identify areas for improvement

  • Ensure that requirements are clearly articulated and aligned with business objectives

  • Write clear and concise user stories with well-defined acceptance criteria

  • Ensure that user stories are understood and agreed upon by both the development team and stakeholders

  • Break down high-level requirements into smaller, actionable pieces

  • Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives

  • Work closely with the development team to ensure timely delivery of user stories.

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