Job Description
Responsibilities:
- Address customers’ requests, feedback and queries via email and phone calls and other channels.
- Communicate effectively with customers and warehouse operations to respond to enquiries within the required response time while maintaining a high quality of service.
- Be proactive to resolve any escalation of customer issues or complaints.
- Manage the receiving & processing functions following the warehouse operation.
- Ensure paperwork is correct, matches the Warehouse Management System (WMS) and maintain organized records of shipping and receiving documents.
- Update the WMS daily to reflect all warehouse activities.
- Assist in issue shipping documents (e.g: Bills of Lading, Arrival Notice, Declare Import & Export Permit).
- Make sure customer’s orders are processed promptly & accurately.
- Make sure timely & accurate billing process.
- Maintain and monitor inventory accuracy in WMS system...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application