OPERATION MANAGER

Job Description
. Provide direction and lead the implementation of strategic initiatives that align with the company's vision, mission, and values.
. Collaborate with team to review operational performance and identify improvement opportunities.
. Familiarize with Chinese Restaurant models, policies, standard operating procedures and processes.
. Assist in recruiting, training, and supervising food & beverage and kitchen staff.
. Develop marketing strategies and promotions, creating a year-long plan for all outlets to increase visibility and sales.
. Address guest concerns and complaints promptly and professionally.
. Monitor guest feedback and implement improvements to enhance guest satisfaction.
. Foster a customer-focused environment and encourage staff to exceed guest expectations.
. Maximize revenue while maintaining control over labor expenses and other operational costs.
. Monitor revenue and expenses, identifying opportunities to increase profitabi...