Job Description
Operational Analyst – Contact Centre
Help turn live operational data into confident, fast decisions. This hands‑on analyst role sits at the heart of Careline365’s contact centre, partnering with leaders to spot what’s happening now and act on it.
Hours: 37.5 hours per week
Shift pattern: Monday to Friday 09:00‑17:30
Salary: from £45,000
Location: Hybrid Norwich
Start Date: June/July 2026
Pre‑employment screening will be required, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date.
This is a UK based role. Hybrid or remote work must also be within the UK. A 5 Mbps upload and 15 Mbps download internet speed is required.
Perks
- 175 hours holiday pa plus bank holidays
- Private medical insurance – Individual Cover
- Discounts on groceries, shopping, holidays, insurance, restaurants and more
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