Operational Support Analyst I

**Capgemini is seeking a highly motivated and detail-oriented**Operational Support Analyst I for a top 10 US Insurance Carrier.
****Role Description**:- Provide Incident Management Support (L1) and triage issues- ServiceNow Ticket Support- Conduct research and analytics as needed to support various initiatives- Listen to IVR calls and provide proactive recommendations for tuning and improvement- Maintain documentation- UAT Testing- Production Validation Support - Support initial validation activities after a production deployment- Monitor KPIs / Tracking Actual Value of Deployed Change Requests.
- Participate in Inspect & Adapt;- Own test data acquisition requests and troubleshooting.
- Skills and ability to interact with diverse stakeholdersOur Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C).
They proudly serve more than 10 million U.S....