Operational Support Officer

Operational Support Officer - Reputed Client in Chester
Are you organised, customer-focused, and ready to support the justice system? Our client, a respected organisation within the HMCTS, is hiring for a full-time temporary Operational Support Officer in Chester. This role offers a 3-month contract with potential for extension, working 37 hours per week, Monday to Friday. The pay rate starts at £12.86 per hour, increasing to £13.25 after 12 weeks.
What you'll be doing:
* Undertaking administrative tasks to prepare for, facilitate, and conclude hearings.
* Providing clear guidance and support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs.
* Using HMCTS service scripts and knowledge articles to direct users to relevant services.
* Supporting users through complaints procedures, ensuring swift responses to prevent escalation.
* Identifyin...