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Operations Analyst

📍 Popular Bank • Cupey, San Juan, Puerto Rico • Posted June 19, 2026

Full-time Posted June 19, 2026
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Job Description

Job Type

Full Time Temporary Position

General Description


Receive, analyze, and process requests for return of transactions. Retrieves documents based on the request and complies with the delivery of documents and/or information to the requesting agencies.

Essential Duties and Responsibilities

  • Process registered claims received in the PCAS System

  • Analyze the case and solve it. This may include sending letters manually to the customers.

  • Process ACH maintenance to account thru PEP+ System

  • Process ACH stop payments through excel macros script and manual process in the PEP+ system.

  • Generate Electronic Suspense Accounting thru PCAS System

  • Generate calls to customers for reclamation clarifications.

  • Answer calls from branches and other departments

  • Will do accounting entries.

  • Back up during vacati...

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