Operations Co-ordinator (AU MSP, Flexi)

Schedule

Monday – Friday (06:00 AM – 03:00 PM PHT)

Skills Required

• Minimum 2+ years’ experience in MSP administration, Service Desk, or similar roles supporting AU or US clients, including Mac and Google Workspace environments.
• Fluent language skills with client‑facing experience, providing clear updates, managing expectations, and operating in client‑facing environments.
• Strong experience in service coordination activities including ticket triage, workflow management, scheduling, and resource allocation.
• Experience using HaloPSA tools or similar for ticketing, time entry, documentation, reporting, and service board management.
• Experience across key operational functions including agreements, billing, invoicing, procurement, quoting, and sales administration.

Responsibilities

• Review, assign, and manage tickets to ensure work is progressing and completed on time.
• Escalate issues ...