Job Description
Job Title: Operations Delivery Manager – Home Claims
Location: Leicester or Bexhill (hybrid)
Role Overview
Our Home Claims team has gone through exponential growth over the past few years and this growth is continuing. In this role, you’ll be leading high impact, high value change projects into and alongside a busy Home Claims operation. We want someone who has experience of, and is passionate about, delivering people‑centred change.
Key Responsibilities
- Take on a portfolio of change projects that support Home Claims, translating great ideas into credible plans that benefit customers, colleagues and the company, and coordinating change across several areas including IT systems, processes and customer communications.
- Work creatively to solve challenges in partnership with frontline colleagues, specialists in Home Claims and the wider Claims/Hastings team, building an enviable group of stakeholders to draw on for each change.
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