Job Description
If you're looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you'll be.We are currently seeking an experienced professional to join our team in the role ofCIB (Corporate and Institutional Banking) IT Production Support / MainframeRole purposeGlobal CTCS Teams will be operating in three locations viz. either India, China and Mexico under Follow-the-Sun support model under Commercial Banking IT.
The CTCS Team will support urgent issues for multiple business systems and products within Commercial Banking.
Senior Ops Engineer will be play role of Shift Incharge attached to specific Service line (eg eChannels, Global Trade Solutions, Credit& Lending, etc).
Manage all user-wide communications (e.g. Flash Alerts).
This also includes follow-up communications/updates and fielding any queries arising.Acts as real time incident escalation point for the CTCS/DevOps team/PODEnsures bi-directional feedback ...
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