Operations Manager (Alabang)

Job Description:

• Manage end-to-end claims within designated authority limits and in accordance with Claims triaging principles to meet customer expectations and service level targets.
• Liaise with all relevant parties to provide regular updates on the progress of claims and leverage the expertise of specialist claims teams and other key stakeholders.
• Support the Claims process by performing coverage evaluations, basic investigatory tasks and by gathering and documenting relevant information within the systems as required
• Assist team members and identify opportunities for process improvement to support the achievement of team and organizational goals and objectives
• Work with the a WNS Senior to identify strategies to support continuous improvement and increase efficiency/productivity, quality outputs, workforce capability and capacity.
• Operational oversight of day to day operations to ensure accuracy and compli...