Operations Manager

Operations Manager

Location: SM Downtown, CDO

Work setup & shift: Nightshift | Onsite

Benefits

• Competitive Rewards: above-market compensation, healthcare coverage day one plus dependents, paid time‑off with cash conversion, group life insurance, performance bonuses
• A Collaborative Spirit: positive and engaging work environment, company-sponsored events and activities
• Work‑Life Harmony: flexible work arrangements
• Career Growth: opportunities for continuous learning and advancement
• Inclusive Teamwork: diverse and inclusive culture

Responsibilities

• Serves as the most experienced team member and primary liaison between onshore leadership and the Philippines-based support team
• Provides strategic and hands‑on leadership, ensuring consistent delivery of high‑quality customer support services
• Oversees daily customer support operations, workforce coverage, an...