Operations Manager

Join a fast-paced, dynamic environment at the heart of the beauty and wellness industry. This is a key role driving excellence across operations, logistics, and B2B wholesale fulfilment.

The Role

We’re looking for a confident and experienced Operations Manager to lead a collaborative team and oversee the smooth running of all order processing and dispatch operations. This is a hands-on role where you’ll work closely with internal teams, warehouses, and sales to ensure an exceptional customer experience and continuous improvement across the board.

Key responsibilities include:

• Leading and managing the Operations team, assessing workloads and allocating accounts
• Managing and developing the team through weekly catch-ups and tailored development plans
• Managing the full operational process, responding to follow-up queries and customer needs
• Maintaining strong working relationships with warehouse par...