Operations Manager – Quality & Performance Lead

Teleperformance is seeking an Operations Manager in Cape Town to support campaign growth by monitoring quality standards and ensuring effective team management. The ideal candidate will have 2-3 years of experience in a contact centre environment, proven KPI management skills, and a strong command of the English language.

Responsibilities include managing direct reports, analyzing service level agreements, optimizing client relationships, and driving performance improvements. This role offers the chance to impact team effectiveness in a high-pressure setting.