Operations Manager

Randburg, South Africa | Posted on 19/05/2026

Overview

The Operations Manager is responsible for the end-to‑end leadership of a high-performance inbound and outbound sales contact center operation within the premium hospitality and loyalty sector. This is a commercially driven leadership role focused primarily on revenue growth, sales conversion, outbound campaign performance, retention, and operational scalability. The Operations Manager is accountable for achieving financial and operational targets while ensuring teams maintain premium guest engagement standards. While customer care and guest experience remain important components of the operation, the environment is fundamentally sales‑led and performance‑driven.

Revenue & Commercial Performance

• Own overall inbound and outbound sales performance across the operation.
• Drive conversion improvement, outbound productivity, retention performance, and ancillary revenue growth.