Operations Manager

Overview

Role Purpose: The Assistant Operations Manager will partner with our leadership team to ensure seamless day-to-day operations of our coffee shop portfolio. You'll focus on driving consistency, efficiency, and high standards of customer service and product quality across our SA locations.

Responsibilities

• Operational Support: Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards.
• Team Leadership: Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments.
• Quality Control: Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols.
• Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations.
• Customer Experience: Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other SA locations.