Operations Officer

Job Title: Estate Processing Specialist#

Location: Mississauga, ON (Hybrid)

Duration: 12 months contract (with possibility of extension/conversion)

Summary of day-to-day responsibilities:

• Estates processing – processing estates files – transactions, phone : connecting with authorized reps
• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
• Reports to a Team Manager within the Team Structure CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction
• Ensure customer problems are handled appropriately by utilizing the establishe...