Operations & Quality Lead, Contact Center

Teleperformance is seeking an Operations Manager based in Cape Town, South Africa. The successful candidate will oversee Quality standards, ensuring they align with business objectives. Responsibilities include analyzing Service Level agreements, leading a team of direct reports, and maintaining strong client relationships.

Candidates should have 2-3 years of experience in similar roles, with solid communication skills and a proven ability to motivate teams. The environment is fast-paced, requiring adaptability and problem-solving skills.