Operations Specialist / Customer Service Representative

Operations Specialist / Customer Service Representative

Job Description:

We are seeking a dedicated and personable Operations Specialist / Customer Service Representative to join our Operations team. The ideal candidate will interact with clients and homeowners both on the phone and in person, providing excellent customer support while ensuring a positive and efficient experience. You will be responsible for addressing inquiries, resolving issues, and offering solutions to meet customer needs in a professional and friendly manner. As part of our team, you'll gain valuable experience and play a key role in delivering quality support to our clients and homeowners.

Key Responsibilities:

• Phone Support: Answer incoming customer calls, addressing inquiries, troubleshooting problems, and providing solutions effectively and courteously.
• In-Person Support: Assist cust...