Job Description
Teleperformance is seeking an Operations Supervisor in Cape Town to lead and develop a team towards achieving business objectives and quality standards. Candidates must have at least 2 years of supervisory experience in a BPO setting and be open to working US-shifted hours. Responsibilities include evaluating performance, managing agents, and facilitating team development through various methods. This role offers the opportunity to make real-time adjustments based on performance metrics.
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