Job Description

Location: BGC, Taguig Availability: ASAP Local Operations Supervisor (Individual Contributor) Key Responsibilities: * Team Leadership & Performance: Manage daily shifts and training for the operations team, ensuring all KPIs (e.g., turnaround time and accuracy) are consistently met or exceeded.
* Process Optimization: Monitor operational data to identify bottlenecks or risks, driving cross-functional improvements with Product and Tech teams to enhance automation and efficiency.
* Compliance & Incident Management: Ensure all activities align with local financial regulations (e.g., BSP) and act as the primary point of contact for resolving critical system issues or escalated customer cases.
*and other tasks maybe assigned from time to time.

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