Operations Supervisor(BPO)

Job Summary

We are seeking an experienced Operations Supervisor to lead customer service operations supporting business and/or end-consumer clients. This role oversees post‑sale technical and non‑technical support delivered through remote channels (phone, chat, email) and/or distribution or service center environments.

The ideal candidate will drive operational excellence, support complex issue resolution, and serve as a subject matter expert while coaching and mentoring team members.

Key Responsibilities

• Supervise daily customer service operations in a high‑volume environment
• Manage teams handling phone, chat, email, and/or walk‑in customer support
• Oversee resolution of both low‑complexity and high‑complexity customer concerns
• Act as liaison between customers and internal departments (operations, production, distribution, etc.)
• Ensure service level agreements (SLAs), KPIs, and quality standards are...